Implementation of VPM (Visual Performance Management) on a Technical & Preparation platform in the aerospace industry
Design and implementation of a planning dashboard, workload model, and management routines to ease decision-making & reduce staff costs for a ground handler
Joint Improvement program between OEM and Risk Sharing Partner
Deployment of agile steering methods for new product development activities
CONTEXT
- Need to improve on-time delivery and team efficiency on technical preparation platform for series aircraft programs (~10 teams)
- Implementation of the VPM as an operational steering tool
PROJECT APPROACH
- Coaching of team leaders focusing on planning of weekly activities, on problem solving and performance analysis
- Documentation of “VPM Handbook” (VPM principles, meetings cascade, checklists) for an autonomous deployment on other teams
RESULTS / FINDINGS
- Performance increase: +14% OTD (on-time delivery), +30% average productivity by team
- Management actively involved in problem-solving with an average of 3 issues solved on a weekly basis
- Improvement of interfaces between technical preparation teams and other departments i.e., tools, engineering, production)
CONTEXT
- Airport station of a major ground handler faced difficulties to stabilize staffing costs and anticipate season peaks (~300 FTEs impacted)
- Project was undertaken to reduce growing costs per hour without impacting service levels thanks to better planning performance in the short-term and anticipation of medium- to long-term planning activities
PROJECT APPROACH
- Perform assessment to identify levers for savings e.g., with interviews, planning scenarios and financial simulations
- Define tools & operational meetings to support short-, medium- and long-term activities
- Short-term: dashboard planner and manager to follow up planning KPIs, weekly meeting to align on priorities
- Medium- to long-term: workload vs. workforce model incl. foreseen recruitments and training plans (skills)
- Support the adoption of new routines through preparation meetings and problem-solving exercises to ensure continuous improvement loops
- Formalize new practices in a handbook to ease further deployment
RESULTS / FINDINGS
- Sizing of the station adapted to activity needs to recruit / train FTEs
- ~ 4% of savings assessed of the total staff costs base
- New standards i.e., tools and governance defined to ease further deployment in other stations
CONTEXT
- Challenging program ramp-up due to high levels of outstanding work in Final Assembly line
- Misalignment between OEM and Risk Sharing Partner on responsibilities and root causes (engineering, manufacturing)
- Joint improvement plan launched to optimize interface operating modes and improve joint performance
PROJECT APPROACH
- Perform a joint diagnosis and identify root-causes of ramp-up challenges: end-to-end process mapping, interviews, shopfloor observations and data analysis
- Manage the definition of the improvement plan:
- Improvement levers, incl. quick wins
- Implementation roadmap
- Definition of KPIs to monitor operational impact
- Modelling of impact over production series
- Documentation of handbook
- Support implementation & progress monitoring
- Definition of standards KPIs and support for implementation
- Implementation of joint way of working (e.g., visual management)
RESULTS / FINDINGS
- Improvement of operational collaboration instead of counterpart fault syndrome
- Increase of customers’ demand stability and improvement of supplier performance
CONTEXT
- Pacemakers manufacturer, 400 people in France
- New R&D director
- Need to secure very challenging product roadmap execution
PROJECT APPROACH
- Define steering architecture i.e., rituals, indicators, synchronization, workforce / workload planning
- Set up rituals and change management incl. problem-solving and team involvement for 10 business lines
- Reorganize the division into product lines
- Redesign some business lines process e.g., VSM and regulatory affairs
RESULTS / FINDINGS
- Development and market authorization periods secured
- Anticipation of problems and feedback
